FAQ
Do you ship worldwide?
Yes, absolutely. We ship worldwide.
Where do you ship your products from?
Our offices are located in Paris, France.
Do you provide product tracking information?
Yes, please wait 3 days after your order and contact us by email at Vallaura.shop@gmail.com.
I received a damaged item. What can I do?
We are sorry to hear that. Please send us a picture of the damaged item to the email: Vallaura.shop@gmail.com, and we will send you a FREE replacement as soon as possible.
Where are you located?
We are located in Paris, France.
I haven't received my order yet. Why is it taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs procedures. However, you can track your order and see where it is at any time. Typically, delivery takes between 6-10 days. If you still need help tracking your order or would like more information, please contact us by email at the following address: Vallaura.shop@gmail.com.
Do you have a refund policy?
We do our best to resolve any issues our customers might have with their online purchases. If you still wish to receive a refund for your order, we can process it, provided the request is made within 15 days of the order date, and the relevant products are not on sale. For more information, please read our refund policy.